Delivery Information

All products are dispatched from their respective manufacturers with their given lead times if item(s) are in stock. All stocked items are held on the UK Mainland. Any out-of-stock items or special orders are shipped from their respective manufacturer’s warehouses outside of the UK Mainland.

Please note: Some suppliers will call a customer directly to organise a suitable working day delivery.

Estimated delivery times:

Towelrads – 1-3 working day delivery (For Stone products, please see individual delivery times on product page)

DeLonghi – 1-3 working day delivery for stocked items and up to 4 weeks for non-stocked items

DQ – 1-2 working day delivery (for special orders please see delivery time stated on the product page)

Terma – 1-3 working day delivery (for special orders please see delivery time stated on the product page)

Pitacs/Ultraheat – Up to 4 working day delivery

Eucotherm – 1-3 working day delivery

Reina – 7-10 working day delivery

Please note: If you have any queries regarding delivery lead times and estimated delivery dates, please contact us before placing your order. 
In some cases delayed stock will affect estimated delivery times on individual products. Estimated delivery times are not guaranteed.

- Orders containing multiple items may be delivered separately, as they could be coming from multiple locations. Where possible these will be grouped into one delivery day but this can’t always be achieved.

- All orders received before 2pm will be processed the same day and delivery information will be provided within 24hrs. You will receive an email with these details once available.

- Deliveries to locations outside mainland UK will incur an extra charge and take longer than normal to complete. Please contact us to get a delivery quote before placing your order. We will inform you to the best of our knowledge of these longer delivery times upon ordering.

- Please contact us if you have any issues with a delivery. For example, if you would like to amend your delivery destination, please reply to the order confirmation with the relevant query.